Terms of Use
Last updated: May 25, 2026
These Terms of Use ("Terms") govern Your use of the OnsiteSync mobile application and website located at www.onsitesync.com (collectively, the "Service"), owned and operated by Onsitesync LLC ("the Company", "We", "Us", or "Our"). Certain features of the Service may be subject to additional guidelines, terms, or rules, which will be posted on the Service in connection with such features.
All such additional terms, guidelines, and rules are incorporated by reference into these Terms.
These Terms of Use describe the legally binding terms and conditions that govern Your use of the Service. BY CREATING AN ACCOUNT OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS and represent that You have the authority and capacity to enter into these Terms. YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE THE SERVICE. IF YOU DISAGREE WITH ANY PROVISION OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.
These Terms require the use of arbitration (Section 11) on an individual basis to resolve disputes and also limit the remedies available to You in the event of a dispute.
1. Access to the Service
License Grant. Subject to these Terms, Company grants You a non-transferable, non-exclusive, revocable, limited license to access and use the Service solely for Your own personal or internal business use.
Mobile Application. The Application is available for download on iOS and Android devices. Your use of the Application is also subject to the terms and conditions of the applicable app store (Apple App Store or Google Play Store). In the event of a conflict between these Terms and the app store terms, these Terms shall govern to the extent permitted.
Certain Restrictions. The rights granted to You in these Terms are subject to the following restrictions: (a) You shall not sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Service; (b) You shall not change, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Service; (c) You shall not access the Service in order to build a similar or competitive product; and (d) except as expressly stated herein, no part of the Service may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, update, or other addition to functionality of the Service shall be subject to these Terms. All copyright and other proprietary notices on the Service must be retained on all copies thereof.
Company reserves the right to change, suspend, or cease the Service with or without notice to You. You agree that Company will not be held liable to You or any third-party for any change, interruption, or termination of the Service or any part.
No Support or Maintenance. You agree that Company will have no obligation to provide You with any support in connection with the Service, unless otherwise agreed.
Excluding any User Content that You may provide, You acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Service and its content are owned by Company or Company's suppliers. These Terms and access to the Service do not give You any rights, title or interest in or to any intellectual property rights, except for the limited access rights expressed above. Company and its suppliers reserve all rights not granted in these Terms.
2. Account Registration
To use certain features of the Service, You must create an Account. You agree to provide accurate, current, and complete information during registration — including a valid email address and phone number — and to update such information to keep it accurate, current, and complete. Your phone number is used for account recovery and security verification through Our authentication provider and is not displayed to other users of the Service.
Age Representation. By creating an Account, You represent and warrant that You are at least eighteen (18) years of age and have the legal capacity to enter into these Terms. The Service is not directed to, and We do not knowingly permit the creation of Accounts by, individuals under the age of eighteen. If We become aware that an Account has been created by an individual under the age of eighteen, We will terminate that Account and delete the associated data.
You are responsible for safeguarding Your password and for all activities that occur under Your Account. You agree to notify Us immediately of any unauthorized use of Your Account.
Company reserves the right to suspend or terminate Your Account at any time for any reason, including violation of these Terms.
3. User Content
User Content. "User Content" means any and all information, data, text, photos, images, and other content that You submit, upload, or transmit through the Service, including but not limited to project details, activities, todos, comments, photos, and reports. You are exclusively responsible for Your User Content. You bear all risks associated with the use of Your User Content.
Ownership. You retain ownership of Your User Content. By uploading User Content to the Service, You grant Company a non-exclusive, royalty-free, worldwide license to use, reproduce, store, modify (e.g., resizing and compressing photos), and display Your User Content solely for the purposes of operating, providing, and improving the Service. This license terminates when You delete Your User Content or Your Account, except for copies that may exist in backup systems for a reasonable period.
Photo Storage. When You upload photos through the Service, multiple size variants (thumbnail, medium, compressed, and original) may be generated and stored to optimize performance. Photos may include metadata such as location data, timestamps, and camera information. You acknowledge and agree to this processing.
Backup Responsibility. Company is not obligated to backup any User Content. While We make reasonable efforts to maintain data availability, You are solely responsible for making Your own backup copies of Your User Content.
Acceptable Use Policy
You agree not to use the Service to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right or any intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, threatening, harmful, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, obscene, or promotes hatred or physical harm against any group or individual; (iii) that is harmful to minors in any way; or (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.
In addition, You agree not to: (i) upload or transmit software intended to damage or alter a computer system or data; (ii) use the Service to harvest or collect information about other users without their consent; (iii) interfere with, disrupt, or create an undue burden on servers or networks connected to the Service; (iv) attempt to gain unauthorized access to the Service; (v) harass or interfere with any other user's use and enjoyment of the Service; or (vi) use automated agents or scripts to create accounts or generate automated requests to the Service.
We reserve the right to review any User Content, and to investigate and/or take appropriate action against You in our sole discretion if You violate the Acceptable Use Policy or any other provision of these Terms. Such action may include removing or modifying Your User Content, terminating Your Account, and/or reporting You to law enforcement authorities.
Reporting Objectionable Content and Abusive Users
The Company has zero tolerance for objectionable content or abusive behavior. If You encounter a comment or other User Content that You believe violates the Acceptable Use Policy, You may report it from within the Application by selecting the report option on the relevant comment. You may select one of the following report categories: Spam or misleading, Harassment or hate speech, Inappropriate or offensive content, Threat or violence, or Other, and You may include additional context in an optional notes field.
Review Commitment. The Company commits to reviewing every report within twenty-four (24) hours of receipt. Following review, the Company may, in its sole discretion, take one or more of the following actions: remove or modify the reported User Content; issue a warning to the user who posted the User Content; suspend or terminate the offending user's Account; and, where appropriate, report the user to law enforcement authorities.
User Removal from Projects. Within the scope of an individual project, Project Owners and Managers may remove any collaborator from a project at any time, with or without cause. Removal from a project immediately revokes that user's access to the project and its User Content. Where a user engages in conduct that violates these Terms across multiple projects or in a manner that warrants global enforcement, the Company may suspend or terminate the offending user's Account in addition to, or in lieu of, project-level removal. Account suspension or termination prevents the user from accessing the Service entirely.
No Tolerance for Abusive Users. By using the Service, You acknowledge that the Company will not tolerate users who engage in harassment, hate speech, threats, or other abusive conduct, and that Your continued use of the Service is conditioned on Your compliance with the Acceptable Use Policy.
4. Public Share Links
The Service permits You to generate public, unauthenticated share links for individual activities or todos within a project. By generating a share link, You acknowledge and agree to the following:
- Public Access. A share link is publicly accessible to any person who possesses the URL. The recipient is not required to have an Account or to be logged in to view the content.
- Content Exposed. Depending on the options You select at the time of creation, a share link may expose the title and description of the shared item, attached photos (including any embedded location metadata), and comments. You are solely responsible for selecting the options and determining what content is appropriate to share.
- Expiration. Each share link expires automatically after a duration You select at creation time. Available durations are 1, 7, 14, and 30 days. The default duration is 7 days.
- Revocation. You may revoke a share link at any time prior to its expiration through the Application. Revocation takes effect immediately and disables further access via the link.
- No Control After Sharing. Once You distribute a share link, You cannot control how the recipient or any subsequent holder of the link uses, copies, forwards, or otherwise discloses the link or the content it exposes. The Company has no obligation or ability to retrieve content that has been viewed, copied, or further distributed through a share link.
- Your Responsibility. You are solely responsible for ensuring that You have the right to share the content exposed by any share link You generate, including with respect to the rights of project collaborators whose contributions may be included.
The Company disclaims any liability arising out of Your decision to generate a share link, Your selection of share options, or Your distribution of the link to any recipient.
5. Project Collaboration
Shared Projects. The Service allows You to collaborate on projects with other users. When You create a project, You may invite other users as collaborators. When You join a project as a collaborator, You acknowledge that:
- Your profile information (name, email, and profile photo) will be visible to other collaborators on that project
- Your contributions (activities, todos, comments, and photos) will be visible to all collaborators on that project
- Project Owners and Managers may modify or remove Your contributions or change Your role within the project
Collaborator Roles. The Service uses a role-based permission system:
- Owner: Full access including project deletion and collaborator management
- Manager: Can manage content and invite or manage Contributors and Viewers
- Contributor: Can create content but cannot delete other users' content
- Viewer: Read-only access to project content
Project Deletion. If a project Owner deletes their Account, all projects they own will be permanently deleted. This will affect all collaborators on those projects. If You are a collaborator on someone else's project, Your contributions may be deleted when the project Owner deletes the project or their Account.
6. Device Permissions and Features
The Application may request access to certain features and data on Your Device, including:
- Camera: To capture photos of Your construction projects
- Photo Library: To select existing photos for upload, and to save photos from the Service to Your Device
- Location: To auto-fill project addresses and associate location data with photos
- Microphone and Speech Recognition: To enable optional voice dictation in comment and description fields. Audio is processed on Your Device by Your operating system's built-in speech recognition (Apple's Speech framework on iOS, Android's SpeechRecognizer on Android); only the resulting transcribed text is transmitted to Our servers
- Push Notifications: To deliver real-time updates about project activity, assignments, and comments
- Biometric Authentication: To enable convenient sign-in via Face ID, Touch ID, or fingerprint (optional)
You may enable or disable these permissions at any time through Your Device settings. Disabling certain permissions may limit the functionality of the Application.
Biometric Authentication. If You choose to enable biometric authentication, Your login credentials will be stored in Your Device's secure storage. The Company does not access, collect, or store biometric data (such as fingerprints or facial scans). You may disable biometric authentication at any time through the Application settings.
Voice Dictation. When You use the voice dictation feature, the Company does not record, transmit, or store the audio captured by Your microphone. Audio is processed locally by Your Device's operating system, and only the resulting text is inserted into the field You are editing. Speech recognition by Your Device's operating system may be subject to the privacy policy and terms of Your Device manufacturer (Apple or Google).
7. Third-Party Links and Services
The Service may contain links to third-party websites and services, and/or display advertisements for third-parties. Such Third-Party Links are not under the control of Company, and Company is not responsible for any Third-Party Links. Company provides access to these Third-Party Links only as a convenience to You. You use all Third-Party Links at Your own risk.
Other Users. Each user is solely responsible for their own User Content. You acknowledge and agree that We are not responsible for any User Content provided by other users. You agree that Company will not be responsible for any loss or damage incurred as the result of any interactions with other users. If there is a dispute between You and any other user, We are under no obligation to become involved.
8. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, AND COMPANY AND OUR SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE AND OUR SUPPLIERS MAKE NO GUARANTEE THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE.
Data Loss. While We make reasonable efforts to protect Your data, We do not guarantee against data loss, corruption, or unauthorized access. You are responsible for maintaining Your own backups of important data. Company shall not be liable for any loss of User Content, including photos, project data, or other files.
Cloud Services. The Service relies on third-party cloud infrastructure providers. Company is not liable for any downtime, data loss, or service disruption caused by failures of third-party infrastructure providers.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to You.
9. Limitation on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY OR OUR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD-PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE THE SERVICE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY U.S. DOLLARS (US $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to You.
10. Term and Termination
Subject to this Section, these Terms will remain in full force and effect while You use the Service. We may suspend or terminate Your rights to use the Service at any time for any reason at our sole discretion, including for any use of the Service in violation of these Terms.
Account Deletion by You. You may delete Your Account at any time through the Application's settings. Account deletion is permanent and cannot be undone. Upon deletion:
- All projects You own will be permanently deleted, including all associated activities, todos, comments, and photos
- Your collaborations on other users' projects will be removed
- Your profile information and uploaded content will be deleted from Our servers
- Any collaborators on Your projects will lose access to those projects
Termination by Us. Upon termination of Your rights under these Terms, Your Account and right to access and use the Service will terminate immediately. Company will not have any liability whatsoever to You for any termination of Your rights under these Terms.
Even after Your rights under these Terms are terminated, the following provisions will remain in effect: Sections 3, 4, 7, 8, 9, 11, and 12.
11. Dispute Resolution
Arbitration Agreement
Applicability. All claims and disputes in connection with the Terms or the use of any product or service provided by the Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to You and the Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.
Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief. A Notice to the Company should be sent to: 796 NW 9 St, Homestead, FL 33030. After the Notice is received, You and the Company may attempt to resolve the claim or dispute informally. If You and the Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding.
Arbitration Rules. Arbitration shall be initiated through the American Arbitration Association ("AAA"), an established alternative dispute resolution provider. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief.
Additional Rules for Non-Appearance Based Arbitration. If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.
Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities of You and the Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based. The award of the arbitrator is final and binding upon You and the Company.
Waiver of Jury Trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement.
Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.
Confidentiality. All aspects of the arbitration proceeding shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law.
Severability. If any part of this Arbitration Agreement is found to be invalid or unenforceable, the remainder shall continue in full force and effect.
Small Claims Court. Notwithstanding the foregoing, either You or the Company may bring an individual action in small claims court.
Emergency Equitable Relief. Either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party's patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.
12. General Provisions
Changes to Terms. These Terms are subject to occasional revision. If We make any substantial changes, We may notify You by sending an email to the last email address You provided to Us and/or by prominently posting notice of the changes on Our Service. Any changes to these Terms will be effective upon the earliest of thirty (30) calendar days following our dispatch of an email notice to You or thirty (30) calendar days following our posting of notice of the changes on Our Service. Continued use of Our Service following notice of such changes shall indicate Your acknowledgement of such changes and agreement to be bound by the updated Terms.
Electronic Communications. The communications between You and Company use electronic means. For contractual purposes, You (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to You electronically satisfy any legal obligation that such communications would satisfy if they were in writing.
Entire Agreement. These Terms constitute the entire agreement between You and Us regarding the use of the Service. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, the other provisions will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
Assignment. These Terms, and Your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by You without Company's prior written consent. Company may freely assign these Terms.
Indemnification. You agree to indemnify and hold Company and its officers, employees, and agents harmless, including costs and attorneys' fees, from any claim or demand made by any third-party due to or arising out of (a) Your use of the Service, (b) Your violation of these Terms, (c) Your violation of applicable laws or regulations, or (d) Your User Content. Company reserves the right to assume the exclusive defense and control of any matter for which You are required to indemnify Us.
Your Privacy. Please read our Privacy Policy.
Copyright/Trademark Information. Copyright © 2023–2026 OnsiteSync LLC. All rights reserved. All trademarks, logos and service marks displayed on the Service are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
Copyright Policy
Company respects the intellectual property of others and asks that users of our Service do the same. If You believe that one of our users is unlawfully infringing copyright(s) through the use of our Service, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
- Your physical or electronic signature
- Identification of the copyrighted work(s) that You claim to have been infringed
- Identification of the material on our Service that You claim is infringing and that You request us to remove
- Sufficient information to permit us to locate such material
- Your address, telephone number, and email address
- A statement that You have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law
- A statement that the information in the notification is accurate, and under penalty of perjury, that You are either the owner of the copyright that has allegedly been infringed or that You are authorized to act on behalf of the copyright owner
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney's fees incurred by Us in connection with the written notification and allegation of copyright infringement.